Terms and Conditions


If you are not satisfied with the quality of your pizza, we will issue a refund to the credit card used in the purchase, subject to the terms and conditions below.


The Quality Guarantee only applies to a pizza you order and purchase directly from Basil Street Cafe kiosk that is not of satisfactory quality. Examples of unsatisfactory quality include: temperature (cold), undercooked/overcooked pizza, skimpy toppings, wrong pizza/toppings, and damaged pizza. The Quality Guarantee excludes any issues regarding the delivery time.


To the extent permitted by law, Basil Street Cafe’s liability in relation to any product or service purchased as a consequence of your use of this kiosk is limited to the purchase price paid by you to Basil Street Cafe for the pizza.


Our pizza is intended to be hot and could cause injury if not handled properly. To the extent permitted by law Basil Street Cafe will not be liable for any direct, incidental, consequential or indirect damages, resulting from your access to, or use of, or inability to use this kiosk, whether based on warranty, contract, tort, negligence or any other legal theory, and whether or not we know of the possibility of such damage. If a jurisdiction does not allow the exclusion or limitation of liability in accordance with this paragraph but allows a limitation of a certain maximum extent then our liability is limited to that extent.​


To claim the Quality Guarantee: Call 888-616-9973 or email the information below and identify which kiosk location you ordered your pizza from, the date/time of and reason for the dissatisfied purchase, and the last four digits of your credit card. Please also indicate if a debit card was used. Email all info  to: customerservice@eatbasilstreet.com.


Basil Street Cafe, Inc. 322 Culver Blvd. Suite 309  Playa del Rey, CA  90293